2 papers
cs.SE2020
Customer Support Ticket Escalation Prediction using Feature Engineering
Lloyd Montgomery, Daniela Damian, Tyson Bulmer +1
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts t…
cs.SE2020
Predicting Developers' IDE Commands with Machine Learning
Tyson Bulmer, Lloyd Montgomery, Daniela Damian
When a developer is writing code they are usually focused and in a state-of-mind which some refer to as flow. Breaking out of this flow can cause the developer to lose their train…