2 citations · 2 across the 2 of their papers we have counts for
2 papers
cs.CL2021
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis
Jiawei Liu, Kaisong Song, Yangyang Kang +5
Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital appreh…
cs.CL2020★ 2 cited
Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff
Jiawei Liu, Zhe Gao, Yangyang Kang +5
Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the…