3 citations · 5 across the 5 of their papers we have counts for
5 papers
An Analytical Multiple Criteria Framework for Temporal and Dynamic Business-to-Business Customer Segmentation in Manufacturing
Muhammad Raees, Konstantinos Papangelis, Vassilis Javed Khan
In sales and marketing, customer segmentation is an important tool for formulating strategies for customer treatment and supply chain management. Most segmentation implementations…
Runtime Governance for AI Agents: Policies on Paths
Maurits Kaptein, Vassilis-Javed Khan, Andriy Podstavnychy
AI agents -- systems that plan, reason, and act using large language models -- produce non-deterministic, path-dependent behavior that cannot be fully governed at design time, wher…
UX Challenges in Implementing an Interactive B2B Customer Segmentation Tool
Muhammad Raees, Vassilis-Javed Khan, Konstantinos Papangelis
In our effort to implement an interactive customer segmentation tool for a global manufacturing company, we identified user experience (UX) challenges with technical implications.…
From Explainable to Interactive AI: A Literature Review on Current Trends in Human-AI Interaction
Muhammad Raees, Inge Meijerink, Ioanna Lykourentzou +2
AI systems are increasingly being adopted across various domains and application areas. With this surge, there is a growing research focus and societal concern for actively involvi…
Self-Organizing Teams in Online Work Settings
Ioanna Lykourentzou, Federica Lucia Vinella, Faez Ahmed +4
As the volume and complexity of distributed online work increases, the collaboration among people who have never worked together in the past is becoming increasingly necessary. Rec…