135 citations · 152 across the 7 of their papers we have counts for
8 papers
Impact of Expertise and Trust on AI-assisted Work
Qianou Ma, Pranav Khape, Rock Pang +4
Artificial intelligence (AI) agents promise to extend what users can accomplish beyond their existing expertise, but they also raise the risk of producing plausible-looking work th…
Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi +3
Communication traits in text-based human-AI conversations play pivotal roles in shaping user experiences and perceptions of systems. With the advancement of large language models (…
AI-Powered Reminders for Collaborative Tasks: Experiences and Futures
Katelyn Morrison, Shamsi Iqbal, Eric Horvitz
Email continues to serve as a central medium for managing collaborations. While unstructured email messaging is lightweight and conducive to coordination, it is easy to overlook co…
DISCERN: Designing Decision Support Interfaces to Investigate the Complexities of Workplace Social Decision-Making With Line Managers
Pranav Khadpe, Lindy Le, Kate Nowak +2
Line managers form the first level of management in organizations, and must make complex decisions, while maintaining relationships with those impacted by their decisions. Amidst g…
From User Surveys to Telemetry-Driven AI Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi +7
Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data…
Sensing Wellbeing in the Workplace, Why and For Whom? Envisioning Impacts with Organizational Stakeholders
Anna Kawakami, Shreya Chowdhary, Shamsi T. Iqbal +4
With the heightened digitization of the workplace, alongside the rise of remote and hybrid work prompted by the pandemic, there is growing corporate interest in using passive sensi…
Personal Productivity and Well-being -- Chapter 2 of the 2021 New Future of Work Report
Jenna Butler, Mary Czerwinski, Shamsi Iqbal +4
We now turn to understanding the impact that COVID-19 had on the personal productivity and well-being of information workers as their work practices were impacted by remote work. T…
Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal +6
Virtual meetings are critical for remote work because of the need for synchronous collaboration in the absence of in-person interactions. In-meeting multitasking is closely linked…