DISCERN: Designing Decision Support Interfaces to Investigate the Complexities of Workplace Social Decision-Making With Line Managers
arXiv:2402.19318 · doi:10.1145/3613904.3642685
Abstract
Line managers form the first level of management in organizations, and must make complex decisions, while maintaining relationships with those impacted by their decisions. Amidst growing interest in technology-supported decision-making at work, their needs remain understudied. Further, most existing design knowledge for supporting social decision-making comes from domains where decision-makers are more socially detached from those they decide for. We conducted iterative design research with line managers within a technology organization, investigating decision-making practices, and opportunities for technological support. Through formative research, development of a decision-representation tool -- DISCERN -- and user enactments, we identify their communication and analysis needs that lack adequate support. We found they preferred tools for externalizing reasoning rather than tools that replace interpersonal interactions, and they wanted tools to support a range of intuitive and calculative decision-making. We discuss how design of social decision-making supports, especially in the workplace, can more explicitly support highly interactional social decision-making.
arXiv commentCHI 2024
References in corpus (6)
- Jury Learning: Integrating Dissenting Voices into Machine Learning Models
- Algorithms and Decision-Making in the Public Sector
- Comparing the Perceived Legitimacy of Content Moderation Processes: Contractors, Algorithms, Expert Panels, and Digital Juries
- CommunityClick: Capturing and Reporting Community Feedback from Town Halls to Improve Inclusivity
- From Information to Choice: A Critical Inquiry Into Visualization Tools for Decision Making
- Navigating Multi-Stakeholder Incentives and Preferences: Co-Designing Alternatives for the Future of Gig Worker Well-Being