9 citations · 11 across the 2 of their papers we have counts for
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cs.CL2021★ 9 cited
Neural model robustness for skill routing in large-scale conversational AI systems: A design choice exploration
Han Li, Sunghyun Park, Aswarth Dara +5
Current state-of-the-art large-scale conversational AI or intelligent digital assistant systems in industry comprises a set of components such as Automatic Speech Recognition (ASR)…
cs.CL2020
A scalable framework for learning from implicit user feedback to improve natural language understanding in large-scale conversational AI systems
Sunghyun Park, Han Li, Ameen Patel +5
Natural Language Understanding (NLU) is an established component within a conversational AI or digital assistant system, and it is responsible for producing semantic understanding…