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cs.CL2021
Unsupervised Spoken Utterance Classification
Shahab Jalalvand, Srinivas Bangalore
An intelligent virtual assistant (IVA) enables effortless conversations in call routing through spoken utterance classification (SUC) which is a special form of spoken language und…
cs.CL2021
Intent Features for Rich Natural Language Understanding
Brian Lester, Sagnik Ray Choudhury, Rashmi Prasad +1
Complex natural language understanding modules in dialog systems have a richer understanding of user utterances, and thus are critical in providing a better user experience. Howeve…