60 citations · 120 across the 9 of their papers we have counts for
3 papers · 1 filter
A Mixed-Methods Analysis of the Algorithm-Mediated Labor of Online Food Deliverers in China
Zhilong Chen, Xiaochong Lan, Jinghua Piao +2
In recent years, China has witnessed the proliferation and success of the online food delivery industry, an emerging type of the gig economy. Online food deliverers who deliver the…
Practitioners Versus Users: A Value-Sensitive Evaluation of Current Industrial Recommender System Design
Zhilong Chen, Jinghua Piao, Xiaochong Lan +4
Recommender systems are playing an increasingly important role in alleviating information overload and supporting users' various needs, e.g., consumption, socialization, and entert…
Beyond Virtual Bazaar: How Social Commerce Promotes Inclusivity for the Traditionally Underserved Community in Chinese Developing Regions
Zhilong Chen, Hancheng Cao, Xiaochong Lan +2
The disadvantaged population is often underserved and marginalized in technology engagement: prior works show they are generally more reluctant and experience more barriers in adop…