60 citations · 120 across the 9 of their papers we have counts for
6 papers · 1 filter
A Mixed-Methods Analysis of the Algorithm-Mediated Labor of Online Food Deliverers in China
Zhilong Chen, Xiaochong Lan, Jinghua Piao +2
In recent years, China has witnessed the proliferation and success of the online food delivery industry, an emerging type of the gig economy. Online food deliverers who deliver the…
Practitioners Versus Users: A Value-Sensitive Evaluation of Current Industrial Recommender System Design
Zhilong Chen, Jinghua Piao, Xiaochong Lan +4
Recommender systems are playing an increasingly important role in alleviating information overload and supporting users' various needs, e.g., consumption, socialization, and entert…
Beyond Virtual Bazaar: How Social Commerce Promotes Inclusivity for the Traditionally Underserved Community in Chinese Developing Regions
Zhilong Chen, Hancheng Cao, Xiaochong Lan +2
The disadvantaged population is often underserved and marginalized in technology engagement: prior works show they are generally more reluctant and experience more barriers in adop…
You Recommend, I Buy: How and Why People Engage in Instant Messaging Based Social Commerce
Hancheng Cao, Zhilong Chen, Mengjie Cheng +3
As an emerging business phenomenon especially in China, instant messaging (IM) based social commerce is growing increasingly popular, attracting hundreds of millions of users and i…
Understanding the Role of Intermediaries in Online Social E-commerce: An Exploratory Study of Beidian
Zhilong Chen, Hancheng Cao, Fengli Xu +3
Social e-commerce, as a new form of social computing based marketing platforms, utilizes existing real-world social relationships for promotions and sales of products. It has been…
Learning from Home: A Mixed-Methods Analysis of Live Streaming Based Remote Education Experience in Chinese Colleges During the COVID-19 Pandemic
Zhilong Chen, Hancheng Cao, Yuting Deng +5
The COVID-19 global pandemic and resulted lockdown policies have forced education in nearly every country to switch from a traditional co-located paradigm to a pure online 'distanc…