activity
20172021
most citedTouch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media

39 citations · 67 across the 5 of their papers we have counts for

collaborators

6 papers

cs.CL2021★ 5 cited

When and Why does a Model Fail? A Human-in-the-loop Error Detection Framework for Sentiment Analysis

Zhe Liu, Yufan Guo, Jalal Mahmud

Although deep neural networks have been widely employed and proven effective in sentiment analysis tasks, it remains challenging for model developers to assess their models for err…

cs.LG2021

Accountable Error Characterization

Amita Misra, Zhe Liu, Jalal Mahmud

Customers of machine learning systems demand accountability from the companies employing these algorithms for various prediction tasks. Accountability requires understanding of sys…

cs.LG2019★ 3 cited

Teacher-Student Learning Paradigm for Tri-training: An Efficient Method for Unlabeled Data Exploitation

Yash Bhalgat, Zhe Liu, Pritam Gundecha +2

Given that labeled data is expensive to obtain in real-world scenarios, many semi-supervised algorithms have explored the task of exploitation of unlabeled data. Traditional tri-tr…

cs.LG2018★ 12 cited

Characterizing machine learning process: A maturity framework

Rama Akkiraju, Vibha Sinha, Anbang Xu +5

Academic literature on machine learning modeling fails to address how to make machine learning models work for enterprises. For example, existing machine learning processes cannot…

cs.HC2018★ 39 cited

Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media

Tianran Hu, Anbang Xu, Zhe Liu +5

Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a k…

cs.CL2017★ 8 cited

Fostering User Engagement: Rhetorical Devices for Applause Generation Learnt from TED Talks

Zhe Liu, Anbang Xu, Mengdi Zhang +2

One problem that every presenter faces when delivering a public discourse is how to hold the listeners' attentions or to keep them involved. Therefore, many studies in conversation…