43 citations · 46 across the 5 of their papers we have counts for
3 papers · 1 filter
Which Channel to Ask My Question? Personalized Customer Service Request Stream Routing using Deep Reinforcement Learning
Zining Liu, Chong Long, Xiaolu Lu +3
Customer services are critical to all companies, as they may directly connect to the brand reputation. Due to a great number of customers, e-commerce companies often employ multipl…
Answering Complex Questions by Joining Multi-Document Evidence with Quasi Knowledge Graphs
Xiaolu Lu, Soumajit Pramanik, Rishiraj Saha Roy +3
Direct answering of questions that involve multiple entities and relations is a challenge for text-based QA. This problem is most pronounced when answers can be found only by joini…
Online Social Media Recommendation over Streams
Xiangmin Zhou, Dong Qin, Xiaolu Lu +2
As one of the most popular services over online communities, the social recommendation has attracted increasing research efforts recently. Among all the recommendation tasks, an im…