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cs.AI2020
Extracting Procedural Knowledge from Technical Documents
Shivali Agarwal, Shubham Atreja, Vikas Agarwal
Procedures are an important knowledge component of documents that can be leveraged by cognitive assistants for automation, question-answering or driving a conversation. It is a cha…
cs.AI2018
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets
Atri Mandal, Nikhil Malhotra, Shivali Agarwal +2
Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for automation and optimization. In this paper, we present an end-to-end automated helpd…