8 citations · 15 across the 5 of their papers we have counts for
5 papers
Extracting Procedural Knowledge from Technical Documents
Shivali Agarwal, Shubham Atreja, Vikas Agarwal
Procedures are an important knowledge component of documents that can be leveraged by cognitive assistants for automation, question-answering or driving a conversation. It is a cha…
Automatic Business Process Structure Discovery using Ordered Neurons LSTM: A Preliminary Study
Xue Han, Lianxue Hu, Yabin Dang +4
Automatic process discovery from textual process documentations is highly desirable to reduce time and cost of Business Process Management (BPM) implementation in organizations. Ho…
Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis
Atri Mandal, Shivali Agarwal, Nikhil Malhotra +3
IT support services industry is going through a major transformation with AI becoming commonplace. There has been a lot of effort in the direction of automation at every human touc…
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets
Atri Mandal, Nikhil Malhotra, Shivali Agarwal +2
Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for automation and optimization. In this paper, we present an end-to-end automated helpd…
Cognitive Coordination of Global Service Delivery
Lav R. Varshney, Shivali Agarwal, Yi-Min Chee +4
Formal coordination mechanisms are of growing importance as human-based service delivery becomes more globalized and informal mechanisms are no longer effective. Further it is beco…