72 citations · 103 across the 4 of their papers we have counts for
Showing 2020Show all
2 papers · 1 filter
cs.IR2020★ 30 cited
Mining Changes in User Expectation Over Time From Online Reviews
Tianjun Hou, Bernard Yannou, Yann Leroy +1
Customers post online reviews at any time. With the timestamp of online reviews, they can be regarded as a flow of information. With this characteristic, designers can capture the…
cs.CL2020★ 72 cited
Mining customer product reviews for product development: A summarization process
Tianjun Hou, Bernard Yannou, Yann Leroy +1
This research set out to identify and structure from online reviews the words and expressions related to customers' likes and dislikes to guide product development. Previous method…