43 citations · 61 across the 7 of their papers we have counts for
Showing 2019Show all
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cs.LG2019★ 1 cited
Which Channel to Ask My Question? Personalized Customer Service Request Stream Routing using Deep Reinforcement Learning
Zining Liu, Chong Long, Xiaolu Lu +3
Customer services are critical to all companies, as they may directly connect to the brand reputation. Due to a great number of customers, e-commerce companies often employ multipl…
cs.IR2019★ 43 cited
Answering Complex Questions by Joining Multi-Document Evidence with Quasi Knowledge Graphs
Xiaolu Lu, Soumajit Pramanik, Rishiraj Saha Roy +3
Direct answering of questions that involve multiple entities and relations is a challenge for text-based QA. This problem is most pronounced when answers can be found only by joini…