most citedWhich Channel to Ask My Question? Personalized Customer Service Request Stream Routing using Deep Reinforcement Learning

1 citations · 1 across the 3 of their papers we have counts for

collaborators

5 papers

cs.CL2020

Interactive Question Clarification in Dialogue via Reinforcement Learning

Xiang Hu, Zujie Wen, Yafang Wang +2

Coping with ambiguous questions has been a perennial problem in real-world dialogue systems. Although clarification by asking questions is a common form of human interaction, it is…

cs.CL2020

DAN: Dual-View Representation Learning for Adapting Stance Classifiers to New Domains

Chang Xu, Cecile Paris, Surya Nepal +3

We address the issue of having a limited number of annotations for stance classification in a new domain, by adapting out-of-domain classifiers with domain adaptation. Existing app…

cs.CV2020

Long Short-Term Sample Distillation

Liang Jiang, Zujie Wen, Zhongping Liang +7

In the past decade, there has been substantial progress at training increasingly deep neural networks. Recent advances within the teacher--student training paradigm have establishe…

cs.LG20191 cited

Which Channel to Ask My Question? Personalized Customer Service Request Stream Routing using Deep Reinforcement Learning

Zining Liu, Chong Long, Xiaolu Lu +3

Customer services are critical to all companies, as they may directly connect to the brand reputation. Due to a great number of customers, e-commerce companies often employ multipl…

cs.IR2019

Answering Complex Questions by Joining Multi-Document Evidence with Quasi Knowledge Graphs

Xiaolu Lu, Soumajit Pramanik, Rishiraj Saha Roy +3

Direct answering of questions that involve multiple entities and relations is a challenge for text-based QA. This problem is most pronounced when answers can be found only by joini…