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20202024
most citedFedCluster: Boosting the Convergence of Federated Learning via Cluster-Cycling

55 citations · 155 across the 32 of their papers we have counts for

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Showing 2023 · cs.CLShow all

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cs.CL2023

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

Md Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu +3

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching o…