37 citations · 118 across the 7 of their papers we have counts for
8 papers
Conversations Gone Awry, But Then? Evaluating Conversational Forecasting Models
Son Quoc Tran, Tushaar Gangavarapu, Nicholas Chernogor +2
We often rely on our intuition to anticipate the direction of a conversation. Endowing automated systems with similar foresight can enable them to assist human-human interactions.…
Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions
Jonathan P. Chang, Charlotte Schluger, Cristian Danescu-Niculescu-Mizil
Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavio…
Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support
Charlotte Schluger, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil +1
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or…
ConvoKit: A Toolkit for the Analysis of Conversations
Jonathan P. Chang, Caleb Chiam, Liye Fu +3
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an…
Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions
Jonathan P. Chang, Justin Cheng, Cristian Danescu-Niculescu-Mizil
Discourse involves two perspectives: a person's intention in making an utterance and others' perception of that utterance. The misalignment between these perspectives can lead to u…
Trouble on the Horizon: Forecasting the Derailment of Online Conversations as they Develop
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Online discussions often derail into toxic exchanges between participants. Recent efforts mostly focused on detecting antisocial behavior after the fact, by analyzing single commen…
Asking the Right Question: Inferring Advice-Seeking Intentions from Personal Narratives
Liye Fu, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
People often share personal narratives in order to seek advice from others. To properly infer the narrator's intention, one needs to apply a certain degree of common sense and soci…
Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporar…