33 citations · 55 across the 3 of their papers we have counts for
5 papers
ConvoKit: A Toolkit for the Analysis of Conversations
Jonathan P. Chang, Caleb Chiam, Liye Fu +3
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an…
Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions
Jonathan P. Chang, Justin Cheng, Cristian Danescu-Niculescu-Mizil
Discourse involves two perspectives: a person's intention in making an utterance and others' perception of that utterance. The misalignment between these perspectives can lead to u…
Trouble on the Horizon: Forecasting the Derailment of Online Conversations as they Develop
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Online discussions often derail into toxic exchanges between participants. Recent efforts mostly focused on detecting antisocial behavior after the fact, by analyzing single commen…
Asking the Right Question: Inferring Advice-Seeking Intentions from Personal Narratives
Liye Fu, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
People often share personal narratives in order to seek advice from others. To properly infer the narrator's intention, one needs to apply a certain degree of common sense and soci…
Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporar…