8 citations · 12 across the 4 of their papers we have counts for
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cs.HC2024
Online vs Offline: A Comparative Study of First-Party and Third-Party Evaluations of Social Chatbots
Ekaterina Svikhnushina, Pearl Pu
This paper explores the efficacy of online versus offline evaluation methods in assessing conversational chatbots, specifically comparing first-party direct interactions with third…
cs.HC2020★ 8 cited
Social and Emotional Etiquette of Chatbots: A Qualitative Approach to Understanding User Needs and Expectations
Ekaterina Svikhnushina, Pearl Pu
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that…