activity
20182024
most citedWhat Makes a Good Conversation? Challenges in Designing Truly Conversational Agents

457 citations · 961 across the 14 of their papers we have counts for

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Showing 2019Show all

5 papers · 1 filter

cs.HC2019★ 90 cited

Mapping Perceptions of Humanness in Speech-Based Intelligent Personal Assistant Interaction

Philip R. Doyle, Justin Edwards, Odile Dumbleton +2

Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfa…

cs.HC2019★ 6 cited

Multitasking with Alexa Multitasking with Alexa: How Using Intelligent Personal Assistants Impacts Language-based Primary Task Performance

Justin Edwards, He Liu, Tianyu Zhou +4

Intelligent personal assistants (IPAs) are supposed to help us multitask. Yet the impact of IPA use on multitasking is not clearly quantified, particularly in situations where prim…

cs.HC2019★ 30 cited

Lessons from Oz: Design Guidelines for Automotive Conversational User Interfaces

David R. Large, Gary Burnett, Leigh Clark

This paper draws from literature and our experience of conducting Wizard-of-Oz (WoZ) studies using natural language, conversational user interfaces (CUIs) in the automotive domain.…

cs.HC2019★ 44 cited

What's in an accent? The impact of accented synthetic speech on lexical choice in human-machine dialogue

Benjamin R. Cowan, Philip Doyle, Justin Edwards +5

The assumptions we make about a dialogue partner's knowledge and communicative ability (i.e. our partner models) can influence our language choices. Although similar processes may…

cs.HC2019★ 457 cited

What Makes a Good Conversation? Challenges in Designing Truly Conversational Agents

Leigh Clark, Nadia Pantidi, Orla Cooney +8

Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that…