18 citations · 97 across the 27 of their papers we have counts for
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cs.HC2020★ 17 cited
Offline and Online Satisfaction Prediction in Open-Domain Conversational Systems
Jason Ingyu Choi, Ali Ahmadvand, Eugene Agichtein
Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction predict…
cs.HC2020★ 4 cited
Quantifying the Effects of Prosody Modulation on User Engagement and Satisfaction in Conversational Systems
Jason Ingyu Choi, Eugene Agichtein
As voice-based assistants such as Alexa, Siri, and Google Assistant become ubiquitous, users increasingly expect to maintain natural and informative conversations with such systems…