most citedOffline and Online Satisfaction Prediction in Open-Domain Conversational Systems

17 citations · 29 across the 9 of their papers we have counts for

collaborators

9 papers

cs.IR20203 cited

Semantic Product Search for Matching Structured Product Catalogs in E-Commerce

Jason Ingyu Choi, Surya Kallumadi, Bhaskar Mitra +2

Retrieving all semantically relevant products from the product catalog is an important problem in E-commerce. Compared to web documents, product catalogs are more structured and sp…

cs.IR20201 cited

Would You Like to Hear the News? Investigating Voice-BasedSuggestions for Conversational News Recommendation

Harshita Sahijwani, Jason Ingyu Choi, Eugene Agichtein

One of the key benefits of voice-based personal assistants is the potential to proactively recommend relevant and interesting information. One of the most valuable sources of such…

cs.HC202017 cited

Offline and Online Satisfaction Prediction in Open-Domain Conversational Systems

Jason Ingyu Choi, Ali Ahmadvand, Eugene Agichtein

Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction predict…

cs.HC20204 cited

Quantifying the Effects of Prosody Modulation on User Engagement and Satisfaction in Conversational Systems

Jason Ingyu Choi, Eugene Agichtein

As voice-based assistants such as Alexa, Siri, and Google Assistant become ubiquitous, users increasingly expect to maintain natural and informative conversations with such systems…

cs.IR20201 cited

JointMap: Joint Query Intent Understanding For Modeling Intent Hierarchies in E-commerce Search

Ali Ahmadvand, Surya Kallumadi, Faizan Javed +1

An accurate understanding of a user's query intent can help improve the performance of downstream tasks such as query scoping and ranking. In the e-commerce domain, recent work in…

cs.CL2020

Contextual Dialogue Act Classification for Open-Domain Conversational Agents

Ali Ahmadvand, Jason Ingyu Choi, Eugene Agichtein

Classifying the general intent of the user utterance in a conversation, also known as Dialogue Act (DA), e.g., open-ended question, statement of opinion, or request for an opinion,…