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20202023
most citedICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses

3 citations · 4 across the 3 of their papers we have counts for

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cs.IR2020★ 3 cited

ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses

Min Fu, Jiwei Guan, Xi Zheng +6

Efficient and appropriate online customer service is essential to large e-commerce businesses. Existing solution recommendation methods for online customer service are unable to de…