3 citations · 4 across the 2 of their papers we have counts for
2 papers
math.OC2021★ 1 cited
dFDA-VeD: A Dynamic Future Demand Aware Vehicle Dispatching System
Yang Guo, Tarique Anwar, Jian Yang +1
With the rising demand of smart mobility, ride-hailing service is getting popular in the urban regions. These services maintain a system for serving the incoming trip requests by d…
cs.IR2020★ 3 cited
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses
Min Fu, Jiwei Guan, Xi Zheng +6
Efficient and appropriate online customer service is essential to large e-commerce businesses. Existing solution recommendation methods for online customer service are unable to de…