most citedCareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

7 citations · 13 across the 2 of their papers we have counts for

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cs.LG2020★ 6 cited

ClovaCall: Korean Goal-Oriented Dialog Speech Corpus for Automatic Speech Recognition of Contact Centers

Jung-Woo Ha, Kihyun Nam, Jingu Kang +11

Automatic speech recognition (ASR) via call is essential for various applications, including AI for contact center (AICC) services. Despite the advancement of ASR, however, most pu…