53 citations · 97 across the 6 of their papers we have counts for
5 papers
Heuristic-based Inter-training to Improve Few-shot Multi-perspective Dialog Summarization
Benjamin Sznajder, Chulaka Gunasekara, Guy Lev +3
Many organizations require their customer-care agents to manually summarize their conversations with customers. These summaries are vital for decision making purposes of the organi…
Explaining Neural Network Predictions on Sentence Pairs via Learning Word-Group Masks
Hanjie Chen, Song Feng, Jatin Ganhotra +4
Explaining neural network models is important for increasing their trustworthiness in real-world applications. Most existing methods generate post-hoc explanations for neural netwo…
Overview of the Ninth Dialog System Technology Challenge: DSTC9
Chulaka Gunasekara, Seokhwan Kim, Luis Fernando D'Haro +36
This paper introduces the Ninth Dialog System Technology Challenge (DSTC-9). This edition of the DSTC focuses on applying end-to-end dialog technologies for four distinct tasks in…
Conversational Document Prediction to Assist Customer Care Agents
Jatin Ganhotra, Haggai Roitman, Doron Cohen +6
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents th…
The Eighth Dialog System Technology Challenge
Seokhwan Kim, Michel Galley, Chulaka Gunasekara +18
This paper introduces the Eighth Dialog System Technology Challenge. In line with recent challenges, the eighth edition focuses on applying end-to-end dialog technologies in a prag…