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cs.IR2021
Relation Analysis between Hotel Review Rating Scores and Sentiment Analysis of Reviews by Chinese Tourists Visiting Japan
Elisa Claire Alemán Carreón, Hirofumi Nonaka, Toru Hiraoka
In current times, the importance of online hotel review sites has become more and more apparent. Users of these sites reference of reviews strongly influences their purchase behavi…
cs.IR2021★ 18 cited
Differences in Chinese and Western tourists faced with Japanese hospitality: A natural language processing approach
Elisa Claire Alemán Carreón, Hugo Alberto Mendoza España, Hirofumi Nonaka +1
Since culture influences expectations, perceptions, and satisfaction, a cross-culture study is necessary to understand the differences between Japan's biggest tourist populations,…