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cs.CL2020
Exploring Fluent Query Reformulations with Text-to-Text Transformers and Reinforcement Learning
Jerry Zikun Chen, Shi Yu, Haoran Wang
Query reformulation aims to alter noisy or ambiguous text sequences into coherent ones closer to natural language questions. This is to prevent errors from propagating in a client-…
cs.CL2020
A Financial Service Chatbot based on Deep Bidirectional Transformers
Shi Yu, Yuxin Chen, Hussain Zaidi
We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and…