Charting the Sociotechnical Gap in Explainable AI: A Framework to Address the Gap in XAI

Upol Ehsan, Koustuv Saha, Munmun De Choudhury +1

Explainable AI (XAI) systems are sociotechnical in nature; thus, they are subject to the sociotechnical gap--divide between the technical affordances and the social needs. However,…