91 citations · 187 across the 13 of their papers we have counts for
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cs.CL2019★ 14 cited
Learning End-to-End Goal-Oriented Dialog with Maximal User Task Success and Minimal Human Agent Use
Janarthanan Rajendran, Jatin Ganhotra, Lazaros Polymenakos
Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their ina…
cs.CL2019★ 27 cited
Dialog System Technology Challenge 7
Koichiro Yoshino, Chiori Hori, Julien Perez +14
This paper introduces the Seventh Dialog System Technology Challenges (DSTC), which use shared datasets to explore the problem of building dialog systems. Recently, end-to-end dial…