91 citations · 187 across the 13 of their papers we have counts for
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Multi-domain Conversation Quality Evaluation via User Satisfaction Estimation
Praveen Kumar Bodigutla, Lazaros Polymenakos, Spyros Matsoukas
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversa…
Learning End-to-End Goal-Oriented Dialog with Maximal User Task Success and Minimal Human Agent Use
Janarthanan Rajendran, Jatin Ganhotra, Lazaros Polymenakos
Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their ina…
Dialog System Technology Challenge 7
Koichiro Yoshino, Chiori Hori, Julien Perez +14
This paper introduces the Seventh Dialog System Technology Challenges (DSTC), which use shared datasets to explore the problem of building dialog systems. Recently, end-to-end dial…