In With the Old: Enhancing 'Classical' Document Automation with Generative AI

Abstract

Software-based legal assistance systems have leveraged many different forms of knowledge representation and reasoning. This article explores how document automation services rooted in expert system style and other symbolic approaches can usefully enhance and be enhanced by current generative AI approaches. We discuss the possible benefits and challenges, and report on preliminary experiments in using large language models to identify and fix issues in texts written by laypeople.

arXiv comment10 pages. AI for Access to Justice Workshop at ICAIL 2025