Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities
arXiv:1503.05533 · doi:10.13140/RG.2.1.1465.0407
Abstract
In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report shows how a fundamental data analysis helped to identify gaps and action items to boost performance of a development team by reducing time spent on developer support chat and minimizing interrupts from other developer teams. The report also shows an example of how a root cause analysis can be supported by simple data analysis in finding process improvement opportunities.
13 pages