65 citations
- IBM Research - IndiaIN25 papers
- Indian Institute of Science BangaloreIN14 papers
- IBM (United States)US12 papers
- IBM Research - Thomas J. Watson Research CenterUS7 papers
- Indian Institute of Technology MadrasIN3 papers
- IBM Research - AlmadenUS2 papers
- IBM Research - IrelandIE2 papers
- IBM Research - ZurichCH2 papers
- Indian Institute of Technology BombayIN2 papers
- Indian Institute of Technology DelhiIN2 papers
- International Institute of Information Technology BangaloreIN2 papers
- The University of QueenslandAU2 papers
4 papers · 1 filter
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets
Atri Mandal, Nikhil Malhotra, Shivali Agarwal +2
Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for automation and optimization. In this paper, we present an end-to-end automated helpd…
Phoenix: A Self-Optimizing Chess Engine
Rahul Aralikatte, G Srinivasaraghavan
Since the advent of computers, many tasks which required humans to spend a lot of time and energy have been trivialized by the computers' ability to perform repetitive tasks extrem…
Qualitative System Identification from Imperfect Data
George M. Coghill, Ross D. King, Ashwin Srinivasan
Experience in the physical sciences suggests that the only realistic means of understanding complex systems is through the use of mathematical models. Typically, this has come to m…
Planning with Partial Preference Models
Tuan Nguyen, Minh Do, Alfonso Gerevini +3
Current work in planning with preferences assume that the user's preference models are completely specified and aim to search for a single solution plan. In many real-world plannin…