131 citations · 161 across the 12 of their papers we have counts for
Showing 2015Show all
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cs.CY2015
Mining the Minds of Customers from Online Chat Logs
Kunwoo Park, Jaewoo Kim, Jaram Park +4
This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to i…
eess.SY2015
GPS Receiver with Enhanced User Positioning Time
Seung-Hyun Yoon, Ji-Woon Jung, Su-Bong Kim +4
This paper introduces a Global Positioning System (GPS) Receiver that locates user's position instantly. Recently, many mobile devices require location information to add user posi…