2 papers
cs.LG2025
Evaluating LLMs and Prompting Strategies for Automated Hardware Diagnosis from Textual User-Reports
Carlos Caminha, Maria de Lourdes M. Silva, Iago C. Chaves +3
Computer manufacturers offer platforms for users to describe device faults using textual reports such as "My screen is flickering". Identifying the faulty component from the report…
cs.CL2025
Classification of User Reports for Detection of Faulty Computer Components using NLP Models: A Case Study
Maria de Lourdes M. Silva, André L. C. Mendonça, Eduardo R. D. Neto +4
Computer manufacturers typically offer platforms for users to report faults. However, there remains a significant gap in these platforms' ability to effectively utilize textual rep…