2 papers
cs.CL2025
Efficient Out-of-Scope Detection in Dialogue Systems via Uncertainty-Driven LLM Routing
Ãlvaro Zaera, Diana Nicoleta Popa, Ivan Sekulic +1
Out-of-scope (OOS) intent detection is a critical challenge in task-oriented dialogue systems (TODS), as it ensures robustness to unseen and ambiguous queries. In this work, we pro…
cs.CL2025
"Stupid robot, I want to speak to a human!" User Frustration Detection in Task-Oriented Dialog Systems
Mireia Hernandez Caralt, Ivan SekuliÄ, Filip CareviÄ +9
Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent…