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cs.AI2025
ImpReSS: Implicit Recommender System for Support Conversations
Omri Haller, Yair Meidan, Dudu Mimran +2
Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable se…
cs.AI2025
ProfiLLM: An LLM-Based Framework for Implicit Profiling of Chatbot Users
Shahaf David, Yair Meidan, Ido Hersko +4
Despite significant advancements in conversational AI, large language model (LLM)-powered chatbots often struggle with personalizing their responses according to individual user ch…