39 citations · 76 across the 6 of their papers we have counts for
3 papers · 1 filter
An Empirical Study of Factors Affecting Language-Independent Models
Xiaotong Liu, Yingbei Tong, Anbang Xu +1
Scaling existing applications and solutions to multiple human languages has traditionally proven to be difficult, mainly due to the language-dependent nature of preprocessing and f…
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations
Mansurul Bhuiyan, Amita Misra, Saurabh Tripathy +2
In the last several years, Twitter is being adopted by the companies as an alternative platform to interact with the customers to address their concerns. With the abundance of such…
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Shereen Oraby, Pritam Gundecha, Jalal Mahmud +2
Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purp…