19 citations · 30 across the 4 of their papers we have counts for
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cs.CL2019
Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations
Amita Misra, Mansurul Bhuiyan, Jalal Mahmud +1
Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer…
cs.SI2019
Can Women Break the Glass Ceiling?: An Analysis of #MeToo Hashtagged Posts on Twitter
Naeemul Hassan, Manash Kumar Mandal, Mansurul Bhuiyan +2
In October 2017, there happened the uprising of an unprecedented online movement on social media by women across the world who started publicly sharing their untold stories of bein…