39 citations · 60 across the 7 of their papers we have counts for
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cs.HC2018★ 39 cited
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
Tianran Hu, Anbang Xu, Zhe Liu +5
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a k…
cs.HC2017
Raising Awareness of Conveyed Personality In Social Media Traces
Bin Xu, Liang Gou, Anbang Xu +2
Users' persistent social media contents like posts on Facebook Timeline are presented as an "exhibition" about the person to others, and managing these exhibitional contents for im…