3 papers
cs.SE2025
Towards a Theory on Process Automation Effects
Hoang Vu, Jennifer Haase, Henrik Leopold +1
Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper…
cs.SE2025
Agentic Business Process Management: Practitioner Perspectives on Agent Governance in Business Processes
Hoang Vu, Nataliia Klievtsova, Henrik Leopold +2
With the rise of generative AI, industry interest in software agents is growing. Given the stochastic nature of generative AI-based agents, their effective and safe deployment in o…
cs.HC2025
Feeling Machines: Ethics, Culture, and the Rise of Emotional AI
Vivek Chavan, Arsen Cenaj, Shuyuan Shen +21
This paper explores the growing presence of emotionally responsive artificial intelligence through a critical and interdisciplinary lens. Bringing together the voices of early-care…