4 papers
SEGRA: Structured Experience-Guided Graph Reasoning Agent for Gremlin Based Question Answering
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor +5
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying…
DQA: Diagnostic Question Answering for IT Support
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja +6
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying ro…
VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support
Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu +7
Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-ext…
PPLqa: An Unsupervised Information-Theoretic Quality Metric for Comparing Generative Large Language Models
Gerald Friedland, Xin Huang, Yueying Cui +3
We propose PPLqa, an easy to compute, language independent, information-theoretic metric to measure the quality of responses of generative Large Language Models (LLMs) in an unsupe…