280 citations · 286 across the 2 of their papers we have counts for
2 papers
cs.AI2018★ 280 cited
Artificial Intelligence for the Public Sector: Opportunities and challenges of cross-sector collaboration
Slava Jankin Mikhaylov, Marc Esteve, Averill Campion
Public sector organisations are increasingly interested in using data science and artificial intelligence capabilities to deliver policy and generate efficiencies in high uncertain…
cs.CL2017★ 6 cited
Application of Natural Language Processing to Determine User Satisfaction in Public Services
Radoslaw Kowalski, Marc Esteve, Slava J. Mikhaylov
Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction rem…