11 citations · 35 across the 13 of their papers we have counts for
Showing cs.HCShow all
2 papers · 1 filter
cs.HC2018★ 3 cited
Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents
Claudio S. Pinhanez, Heloisa Candello, Mauro C. Pichiliani +4
This work compares user collaboration with conversational personal assistants vs. teams of expert chatbots. Two studies were performed to investigate whether each approach affects…
cs.HC2017
Computer Interfaces to Organizations: Perspectives on Borg-Human Interaction Design
Claudio Pinhanez
We use the term borg to refer to the complex organizations composed of people, machines, and processes with which users frequently interact using computer interfaces and websites.…