450 citations · 653 across the 56 of their papers we have counts for
3 papers · 2 filters
A Customer Journey in the Land of Oz: Leveraging the Wizard of Oz Technique to Model Emotions in Customer Service Interactions
Sofie Labat, Thomas Demeester, Véronique Hoste
Emotion-aware customer service needs in-domain conversational data, rich annotations, and predictive capabilities, but existing resources for emotion recognition are often out-of-d…
Efficient Text Encoders for Labor Market Analysis
Jens-Joris Decorte, Jeroen Van Hautte, Chris Develder +1
Labor market analysis relies on extracting insights from job advertisements, which provide valuable yet unstructured information on job titles and corresponding skill requirements.…
Single- vs. Dual-Prompt Dialogue Generation with LLMs for Job Interviews in Human Resources
Joachim De Baer, A. Seza Doğruöz, Thomas Demeester +1
Optimizing language models for use in conversational agents requires large quantities of example dialogues. Increasingly, these dialogues are synthetically generated by using power…