110 citations · 110 across the 1 of their papers we have counts for
2 papers
cs.CL2018
Attention Fusion Networks: Combining Behavior and E-mail Content to Improve Customer Support
Stephane Fotso, Philip Spanoudes, Benjamin C. Ponedel +2
Customer support is a central objective at Square as it helps us build and maintain great relationships with our sellers. In order to provide the best experience, we strive to deli…
stat.ML2018★ 110 cited
Deep Neural Networks for Survival Analysis Based on a Multi-Task Framework
Stephane Fotso
Survival analysis/time-to-event models are extremely useful as they can help companies predict when a customer will buy a product, churn or default on a loan, and therefore help th…