1 citations · 2 across the 6 of their papers we have counts for
4 papers · 1 filter
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
"Laughing at you or with you": The Role of Sarcasm in Shaping the Disagreement Space
Debanjan Ghosh, Ritvik Shrivastava, Smaranda Muresan
Detecting arguments in online interactions is useful to understand how conflicts arise and get resolved. Users often use figurative language, such as sarcasm, either as persuasive…
Topical Stance Detection for Twitter: A Two-Phase LSTM Model Using Attention
Kuntal Dey, Ritvik Shrivastava, Saroj Kaushik
The topical stance detection problem addresses detecting the stance of the text content with respect to a given topic: whether the sentiment of the given text content is in FAVOR o…
EmTaggeR: A Word Embedding Based Novel Method for Hashtag Recommendation on Twitter
Kuntal Dey, Ritvik Shrivastava, Saroj Kaushik +1
The hashtag recommendation problem addresses recommending (suggesting) one or more hashtags to explicitly tag a post made on a given social network platform, based upon the content…