2 papers
cs.IR2025
Enhancing Retrieval-Augmented Generation for Electric Power Industry Customer Support
Hei Yu Chan, Kuok Tou Ho, Chenglong Ma +3
Many AI customer service systems use standard NLP pipelines or finetuned language models, which often fall short on ambiguous, multi-intent, or detail-specific queries. This case s…
cs.CL2025
BEYONDWORDS is All You Need: Agentic Generative AI based Social Media Themes Extractor
Mohammed-Khalil Ghali, Abdelrahman Farrag, Sarah Lam +1
Thematic analysis of social media posts provides a major understanding of public discourse, yet traditional methods often struggle to capture the complexity and nuance of unstructu…