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Ruiyuan Guo

1 paper hereh-index 239 citations3 works total

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  • cs.AI1

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most citedData Mining Approach for Analyzing Call Center Performance

24 citations · 24 across the 1 of their papers we have counts for

collaborators

1 paper

cs.AI2004★ 24 cited

Data Mining Approach for Analyzing Call Center Performance

Marcin Paprzycki, Ajith Abraham, Ruiyuan Guo

The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classification and…

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